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Privacy Policy

Please read our Privacy Policy carefully

When you use AlphaBiolabs (“Company” or “We” or “Us”), you trust us with your information. This Privacy Policy together with our terms of use https://www.alphabiolabs.us/terms-and-conditions/ (our “Website”) and any other documents referred to in it) is meant to help you understand what data we collect (whether it is collected when you visit our Website, or contact us by other means), why we collect it and what we do with it.

This policy applies to information we collect: on this Website; in email, text, and other electronic messages between you and this Website; and when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  • any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website

This Policy is compliant with the provisions set out in the General Data Protection Regulation 2016/679 (GDPR)

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Transparency and Choice    

People have different privacy concerns. Our goal is to be clear about what information we collect and how we use it so that you can make meaningful choices about your decision to provide information to us and any obligations you may have with regard to the information or this policy

For Individuals 13 years old or younger

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at quality@alphabiolabs.com.

Where you are submitting personal data on behalf of a child, please be aware that this Policy shall also apply to the child’s personal data. We have done our best to write this Policy in simple clear terms, but if you have any questions concerning this Policy or your child’s personal data, please contact us at quality@alphabiolabs.com

For the purposes of the GDPR, the Data Controller is: AlphaBiolabs, 14 Webster Court, Warrington, WA5 8WD. Email: quality@alphabiolabs.com

Why we collect data

We collect data in order to provide a service. When you contact AlphaBiolabs we keep a record of your communication to help solve any questions or issues you may be facing. Records may be in the form of phone recordings, email or notes on your casefile

We require personal data when an appointment is made, an order is placed and paid for, or to complete orders; we cannot deliver the service without it.  By purchasing a service and providing this information, you, give consent to process the personal data for the purpose of providing our services, in line with the AlphaBiolabs privacy policy.

We do not use personal data for any automated decision making or profiling for marketing purposes.

What type of data we collect

Information you give us

The type of data we gather from and about individuals may include, but is not limited to:

Personal data and unique identifiers

  • Name
  • Home Address
  • Email address
  • Phone number
  • Date of Birth
  • Credit/ Debit card details
  • Pseudonymous data or aggregated and anonymized data

Personal data that has been subjected to technological measures (like hashing or encryption) such that it no longer directly identifies an individual without the use of additional information.

Under ‘special categories’ of data, we will also collect:

  • DNA sample/profile
  • Sex at birth
  • Ethnic Origin

Please note, we will always obtain additional consent for this additional personal data, which may be withdrawn at any time. However, withdrawal of consent to process this data will result in our inability to complete the service requested.

The information we collect on or through our Website, telephone calls and emails may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, purchasing our products or services, or requesting further products or services. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), including telephone calls and emails, if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfilment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.

Information we collect about you

With regard to each of your visits to our site we will automatically collect the following information (whether through automatic data collection technologies or otherwise):

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on these sites. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them. We may be able to access information about you from various social networking sites, only if you expressly agree to this. Should you require further information in respect of a third parties’ privacy policy, then please contact them direct.

If we do receive information about you from third parties, we will notify you, within one month of receiving such information, of the exact information which has been received, and who these third parties are. Should you require further information in respect of a third parties’ privacy policy, then please contact them direct.

If we do receive information about you from third parties, we will notify you, within one month of receiving such information, of the exact information which has been received, and who these third parties are.

Information that we share

We do not share personal information with companies, organisations and individuals unless one of the following circumstances applies:

We provide personal information to our affiliates or other trusted businesses or persons to process a service for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

External third parties, such as a GP or Sample Collector.

On occasion, if the customer is outside of the UK, we may need to transfer personal data to a 3rd party in a country that does not adhee to the same level of data protection laws as the UK.  In those instances, we will take all possible steps to protect personal data, cluding email encryption.

For Legal reasons we will share personal information with companies, organisations or individuals outside AlphaBiolabs if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation,legal process or enforceable governmental request.
  • enforce applicable Terms of Use including investigation of potential breach.
  • detect, prevent or otherwise address, criminal activity, fraud, security or technical issues.
  • protect against harm, or if we feel that there is a safeguarding issue, as permitted by law

Individual rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to international.team@ico.org.uk

Cookies and how we use them

Most websites you visit will use cookies to help customise your experience. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. For further reading on how we use cookies: www.alphabiolabs.co.uk/cookie-policy

Links to other websites

Our website contains links to other websites of interest. If you use one of these links to leave our site, you should note that we do not have any control over that other website, and we cannot be responsible for the protection and privacy of any information you provide to tt site.

Security

We work hard to protect our users from unauthorised access or unauthorised alteration, disclosure or destruction of information that we hold. In particular:

We use a secure server to protect any financial transactions on our website. We also take appropriate physical, electronic and managerial measures to ensure that the data disclosed to us is kept secure, accurate and up to date, and kept for only as long as is necessary for the purposes for which it is used. For finance reasons some information may be retained for longer.

We restrict access to some personal information to AlphaBiolabs employees, contractors and agents who need to know that information in order to process it for us are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.

All of our reports are sent as a pdf file that require a password to open them.  This password is picked by the person who instructs the test.  This password protects the report from being opened by anyone who does not know the password.  The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

If you would like us to send a copy of the report without a password protecting it, you will need to send us a written request confirming:

  • You want us to remove the password protection
  • You understand the report will be able to be opened by anyone who receives it
  • You are happy to accept responsibility for any consequences as a result of the removal of the password
  • You will not hold AlphaBiolabs accountable for any data breach due to the removal of the passwordYou have read and are happy with this Privacy Policy

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use those strict procedures and security features set out above, to try to prevent unauthorised access.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will publish any Privacy Policy changes and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).